LuckBD Privacy Policy

01 Who We Are

LuckBD operates the online gaming platform available at luckbd.top. When this Privacy Policy refers to "luckbd", "we", "us", or "our", it means the luckbd platform and the team responsible for managing it.

LuckBD acts as the data controller for all personal information collected through the luckbd.top website and any associated mobile applications. This means luckbd determines the purposes and means by which your personal data is processed.

If you have any questions about how luckbd handles your personal data, or if you want to exercise any of your data rights, you can contact the luckbd support team at any time using the details provided at the end of this policy.

02 Data We Collect

LuckBD collects personal data in two ways: information you provide directly when using the platform, and information collected automatically as you interact with the luckbd website or app.

Information you provide directly:

• Full name and date of birth (required for account registration and age verification).
• Mobile phone number and email address (used for account login and communications).
• Mobile wallet number (bKash, Nagad, or Rocket) used for deposits and withdrawals.
• Identity documents such as a national ID card or passport (required for account verification).
• Any information you provide when contacting the luckbd support team.

Information collected automatically:

• Device type, operating system, and browser information.
• IP address and approximate location data.
• Pages visited on luckbd.top and time spent on each page.
• Game activity, including games played, bet amounts, and session duration.
• Login timestamps and session activity logs.

03 How We Use Your Data

LuckBD uses the personal data we collect for the following specific purposes. We do not use your data for any purpose not listed here without first obtaining your consent.

• Account management: To create and maintain your luckbd member account, verify your identity, and manage your login credentials.
• Payment processing: To facilitate deposits and withdrawals via bKash, Nagad, and Rocket, and to maintain an accurate transaction history for your account.
• Age and identity verification: To confirm that you meet the minimum age requirement of 18 years and that your account details are accurate.
• Fraud prevention and security: To detect and prevent fraudulent activity, multi-accounting, money laundering, and other prohibited conduct on the luckbd platform.
• Responsible gaming: To monitor gameplay patterns and identify members who may be experiencing gambling-related harm, so that appropriate support can be offered.
• Customer support: To respond to your queries, complaints, and requests submitted to the luckbd support team.
• Platform improvement: To analyse usage patterns and improve the luckbd website, app, and game offering.
• Communications: To send you important account notifications, security alerts, and — where you have opted in — promotional offers from luckbd.

04 Legal Basis for Processing

LuckBD processes your personal data on the following legal grounds:

• Contractual necessity: Processing your data is necessary to provide the luckbd service you have signed up for, including account management and payment processing.
• Legal obligation: LuckBD is required to verify member identities and maintain transaction records to comply with applicable anti-money laundering and know-your-customer obligations.
• Legitimate interests: LuckBD has a legitimate interest in preventing fraud, maintaining platform security, and improving the service offered to members.
• Consent: Where luckbd processes your data for marketing purposes, this is done on the basis of your explicit consent, which you can withdraw at any time.

05 Data Sharing

LuckBD does not sell your personal data. We share your data only in the following limited circumstances:

• Payment providers: Your mobile wallet number and transaction details are shared with bKash, Nagad, or Rocket solely to process your deposits and withdrawals. These providers have their own privacy policies governing how they handle your data.
• Identity verification services: Where required, luckbd may use a third-party identity verification service to confirm the authenticity of documents you submit. These services are bound by strict confidentiality obligations.
• Game software providers: Certain technical data — such as your session ID and game activity — may be shared with the studios that provide games on the luckbd platform, solely for the purpose of delivering the game service.
• Legal and regulatory authorities: LuckBD may disclose your personal data to law enforcement or regulatory bodies where required to do so by law, or where disclosure is necessary to prevent fraud or protect the safety of members.

All third parties with whom luckbd shares personal data are required to handle that data securely and in accordance with applicable data protection standards. LuckBD does not permit third parties to use your data for their own marketing purposes.

06 Payment Data

LuckBD takes the security of your financial information seriously. All deposits and withdrawals on the luckbd platform are processed through bKash, Nagad, and Rocket — Bangladesh's most trusted mobile banking services.

LuckBD does not store your mobile banking PIN, OTP codes, or full wallet credentials on its servers. When you initiate a deposit or withdrawal, you are interacting directly with the payment provider's secure interface. LuckBD only receives confirmation of the transaction outcome and the wallet number used.

07 Cookies and Tracking

LuckBD uses cookies — small text files stored on your device — to make the platform work properly and to improve your experience. Here is a breakdown of the cookies luckbd uses:

LuckBD does not use third-party advertising or tracking cookies. You can manage or delete cookies through your browser settings at any time. Disabling essential cookies may affect the functionality of the luckbd platform.

08 Data Retention

LuckBD retains your personal data for as long as your account is active and for a period after account closure as required by applicable legal and regulatory obligations. Specifically:

• Account registration data and identity documents are retained for a minimum of five years after account closure to comply with anti-money laundering requirements.
• Transaction records are retained for a minimum of five years from the date of each transaction.
• Support communications are retained for two years from the date of the last interaction.
• Technical and usage data is retained for up to 12 months from collection.

Once the applicable retention period has expired, luckbd will securely delete or anonymise your personal data so that it can no longer be linked to you.

09 Your Rights

As a luckbd member, you have the following rights over your personal data. To exercise any of these rights, contact the luckbd support team with your request.

LuckBD will respond to all data rights requests within 30 days. In some cases — for example, where a request is complex or where luckbd has a legal obligation to retain certain data — the response period may be extended, and you will be informed of this.

Please note that exercising certain rights — such as requesting deletion of your account data — may result in your luckbd account being closed, as some data is essential for the platform to operate your account.

10 Children's Privacy

The luckbd platform is strictly for adults aged 18 and over. LuckBD does not knowingly collect personal data from anyone under the age of 18. If you believe a minor has registered an account on luckbd, please contact the support team immediately so the account can be closed and any data deleted.

LuckBD uses date-of-birth verification during registration and may request identity documents to confirm age. Any account found to belong to a person under 18 will be suspended immediately and any funds held will be returned to the payment source.

11 Security Measures

LuckBD implements a range of technical and organisational security measures to protect your personal data from unauthorised access, loss, or misuse. These include:

• Encryption of data in transit using industry-standard TLS protocols.
• Encrypted storage of sensitive personal data on secure servers.
• Access controls that restrict data access to authorised luckbd personnel only.
• Regular security reviews and vulnerability assessments of the luckbd platform.
• Two-factor authentication options for member accounts.

While luckbd takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account secure — use a strong, unique password for your luckbd account and never share your login credentials with anyone.

12 Policy Updates

LuckBD may update this Privacy Policy from time to time to reflect changes in the platform, applicable laws, or data processing practices. When material changes are made, luckbd will notify registered members via the contact details on file and publish the updated policy on this page with a revised effective date.

Continued use of the luckbd platform after the effective date of any update constitutes your acknowledgement of the revised policy. If you do not agree with the updated policy, you may request account closure by contacting the support team.

13 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, the luckbd support team is available 24 hours a day, 7 days a week.